FAQ

Frequently asked questions

This FAQ covers general questions about our mission, shipping, returns, and more.

If you're looking for product-specific FAQs, you'll find them on each product page. For quick access, click the product link of your choice below.

Products science-backed?

Yes! We only offer skincare that is formulated with clinically tested ingredients. Our focus is on real results, and we ensure every product meets high standards of efficacy and safety.

What does science-backed mean?

Science-backed skincare means every product we offer is formulated with clinically proven ingredients and supported by dermatological research. These products are not based on trends or marketing gimmicks but on real scientific studies that demonstrate their effectiveness.

What products are right for me?

Skincare isn’t one-size-fits-all, and we’re here to help! Whether you need hydration, anti-ageing, or skin barrier support, our carefully curated range covers a variety of concerns. If you’re unsure, reach out - we’d love to help guide you.

When will my order ship?

Orders are shipped same day if your order is placed before 2pm. Orders placed after this time will be dispatched the following day.

When your order is dispatched you will receive an email with your tracking link.

What if I have sensitive skin?

The majority of our products are specifically designed for sensitive skin, with clean, gentle, yet powerful ingredients that work without irritation. Check product descriptions or FAQ's for details, or contact us for recommendations.

What is your returns policy?

We want you to love your skincare! If you’re not completely happy, we offer 60-day happiness guarantee. Just contact our team within 60 days, and we’ll help sort it out.

Products do NOT need to be in new condition to qualify for a refund. We understand that you need to try products to understand if they work for you! If you're unhappy with your order, contact us within 60-days of purchase, and we'll refund you no questions asked.

Do you do sales or promotions?

Yes! We regularly run exclusive promotions, including our 24% off on the 24th sale every single month.

Sign up for our emails (at the bottom of our site) to join our customer list, and be the first to hear about our discounts and promotions.

Do you ship globally?

Currently, we ship within:

Australia
Canada
Denmark
Finland
Norway
Rep of Ireland
Sweden
United Kingdom
United States

We’re working on expanding throughout Europe, so stay tuned!

What's different about you?

We only focus on products that fit into our science-backed skincare ethos. This means products that have been tried, tested, proven and truly work. We don’t just sell products - we help customers understand why certain ingredients and formulations make a difference.

This approach allows women to feel more confident in their skin. In many cases, after years of trying different solutions with very little to show for it.